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FAQ

Following answers are only applicable to all customers interested in hanoiviptransfer.com (Hanoi VIP Transfer)

1. What is the best time to travel to Vietnam?

Any time of the year you can travel Vietnam but the best time to travel Vietnam is from August to December.

2. How can I know that I get the right driver of Hanoi VIP Transfer?

In the booking form, we always ask for your name, your flight number and landing time. So driver of Hanoi VIP Transfer will stand at the airport lobby holding a Signboard with your name on it. When you meet driver, he will show you a secret code number to avoid scam (of course we will give you a secret code when you make a booking with Hanoi VIP Transfer.

3. What if I already transferred deposit money for my transfer package but my trip cancelled by an unexpected reason?

We must say that it is very simple and not a big problem. Hanoi VIP Transfer will accept to keep that amount of money you sent to us for the next trip you arrive Vietnam. And in case that you don't have any plan to Vietnam in the future, we try to send back the money to you (of course, you must pay the transaction fee to the bank).

4. Do I need a visa to Vietnam and what is the process?

It costs you 4 days and just 15USD/single entry - 18USD/person/ multi entry. please send us passport information then I will send you the visa approval letter.

After getting Visa Approval Letter, just print out, bring it to travel and you can entry the airport gate. Remember that you will be required to pay in cash 45.00USD/stamp fee/single entry, 60 USD/stamp fee/multi entry at the airport upon arrival and prepare 2 photos 4*6 cm.

You can make via letter in Vietnamese Embassy in your country, but is is more inconvenient then sending us to do it.

5. How about transfer during Vietnamese new year (Tet festival)?

It is the biggest and most important holiday in my country so Not only our company but also all other travel services (hotel, restaurant, car, bus, travel agent, flight …) also stop working. Moreover, all the price will be double or triple expensive than the normal days. And so, our transfer service is not excptional, price is up 20% compared to that of normal days.

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